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Terms & Conditions

Lavish Home Terms & Conditions

RETURNS AND CANCELLATIONS

Cancellation

If, for any reason, you wish to cancel an order prior to taking delivery, you must notify us at least 72 hours prior to your scheduled delivery or pick up to receive a store credit or a refund in full. 

If you cancel an order less than 72 hours prior to your scheduled delivery or pick up we will issue a store credit in full to be applied to a future purchase. 
Please email our customer service department on info@lavishhome.co.uk

 

Return Policy

If, for any reason, you are unhappy with any merchandise that you purchased, you may return it within 7 days of delivery for a refund less the original delivery charge and an equal pick up charge. Orders may be returned within 7 working days after the goods were received for a full credit or refund in the following circumstances:

Item is in new condition with original packaging
Item was received damaged or defective
Incorrect item was shipped

In the event of any of the above please contact customer services as soon as possible to process the request.

Monies will be refunded or a full credit note issued within 30 days. A full refund of the cost of goods is conditional upon the above conditions being met and will only be authorised following a full inspection of the goods by ourselves. Any items returned that do not conform to these conditions will be subject to a surcharge or will be returned at your expense. Unless an item is faulty or an incorrect item is shipped you will be responsible for the costs of returning the item to us.